Privacy & Cookie Policy

Who we are

Data controller: Comera Power Limited, a company registered in England and Wales (company number 07923661), trading as Comera Energy and operating this website as Solar Bristol.

Registered office: Origin Workspace, 40 Berkeley Square, Bristol, BS8 1HP.

ICO registration: ZA476674.

Data protection contact: privacy@comeragroup.co.uk

Having assessed our processing, we are not required to appoint a statutory Data Protection Officer; the contact above handles all data protection matters. This policy is governed by UK data protection law, principally the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) for cookies and marketing.

It covers visitors to this website and people who enquire through it. If you go on to become a customer, we will give you any additional privacy information relevant to your installation.

What data we collect

Enquiry and contact data you give us through a form on this site: your name, email address, phone number and postcode where you provide them, the nature of your enquiry, your message, and whether you opt in to marketing.

Estimate data: if you use the instant estimate tool and ask us to email the result, we record the figures it produced — system size, indicative price range, payback and estimated saving — so we can send them to you and sanity-check them for your address.

Communications: the content of any emails or messages you send us.

Technical and usage data: IP address, device and browser type, pages visited and referring pages — collected through cookies and analytics, and only with your consent for non-essential cookies (see Cookies below).

Please don’t include sensitive personal information in a form message — this website is not intended to collect special category data.

How we use your data and our lawful bases

• Respond to your enquiry, prepare an estimate or arrange a survey — taking steps at your request before entering a contract (Art. 6(1)(b)), and our legitimate interests in responding to enquiries (Art. 6(1)(f)).
• Send you the solar buyer’s guide you asked for, and follow it up once — your request, and our legitimate interests (Art. 6(1)(f)).
• Manage our relationship with you and keep business records — legitimate interests; legal obligation.
• Send you marketing (occasional solar tips and offers) — consent (Art. 6(1)(a)), only if you opt in; you can withdraw at any time.
• Measure and improve the website — consent, for non-essential analytics cookies.
• Design, install and support your system, and meet our legal and regulatory duties (if you become a customer) — contract; legal obligation.

We will only send you marketing if you have opted in, and every marketing email includes an unsubscribe link. We do not sell your data or share it with third parties for their own marketing.

Cookies and similar technologies

When you first visit this site we show a cookie banner that lets you accept or reject non-essential cookies. Non-essential cookies are not set until you consent, and you can change your choice at any time by clearing this site’s data in your browser.

• Strictly necessary — a record of your cookie choice, stored in your browser, so we don’t ask again. No consent needed; it is required for the service.
• Analytics / performance — Google Analytics, to measure how the site is used so we can improve it. Consent required, and nothing loads until you accept.

We do not use marketing or advertising cookies on this site.

Who we share your data with

We do not sell your data. We share it only as follows:

• Within the Comera group — where your enquiry is better answered by another group company, it is passed to them, and used only to respond to you.
• Fasthosts (UK) — website hosting.
• Zoho Corporation — ZeptoMail (EU) — sends transactional emails, such as the confirmation and estimate you receive after making an enquiry.
• Zoho Corporation — Zoho CRM & Zoho Campaigns — manages enquiries and leads and, if you opt in, sends our marketing.
• Google — Google Analytics, used only with your consent.

Our service providers act under contracts that require them to protect your data and use it only on our instructions. We may also disclose data where required by law, by a regulator, or to establish, exercise or defend legal claims. If you go on to have a system installed, the data sharing relevant to that work is covered in your contract documents.

International transfers

Some of our providers process data outside the UK. Where they do, an appropriate safeguard is in place:

Details of the specific safeguards are available on request from our data protection contact.

How long we keep your data

• Enquiries that don’t become customers: up to 24 months from your last contact with us, then deleted.
• Marketing contacts: until you unsubscribe or withdraw consent (we also review our list periodically).
• Website analytics: up to 14 months.
• Customer records (if we install a system for you): for the period required by the installation, its guarantees and certification, and by law.

We keep personal data no longer than necessary for the purpose it was collected, unless the law requires us to keep it for longer.

How we protect your data

We use technical and organisational measures proportionate to the data we hold: encryption in transit (HTTPS/TLS), reputable service providers, access limited to those who need it, and protections on our forms against spam and abuse. No system is completely secure, but we take reasonable steps to safeguard your information.

Your rights

You have the right to access your data, to have it corrected or deleted, to restrict or object to how we use it, and to data portability. Where we rely on consent, you can withdraw it at any time. To exercise any right, contact us using the details above.

Complaints

If you’re unhappy with how we’ve handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page and applies to your use of the site.

Contact us

Solar Bristol — Comera Energy (Comera Power Limited)
Origin Workspace, 40 Berkeley Square, Bristol, BS8 1HP
0117 971 8121 · privacy@comeragroup.co.uk